Setting up your review landing page
Your Review Us landing page is built to generate more reviews for your business, with an easily shareable URL that you can provide your customers. You can setup this landing page by visiting Landing page and then Review Us page in your Reviewshake dashboard.
You will see the two options - Review distribution settings and Funnel. The Review distribution settings allow you to set which review sites you'd like to collect reviews on - the sites with the highest percentages will appear highest on the list. For example, you could set it up as:
- 50% - Google
- 25% - Facebook
- 25% - Tripadvisor
This will show Google's logo at the top, with Facebook and Tripadvisor below. Next you'll want to select your Funnel. This allows you to select how your customers are shown your review sites - either they are shown directly (Big buttons funnel), or they can be shown based on customer satisfaction (Thumbs, Stars and Faces funnel).
|| Importantly, the customer will always see the option to review your business even if they click a negative customer satisfaction option outlined below, to stay in compliance with review site terms and conditions.
This option shows the review sites you would like reviews on directly.
This option shows thumbs up and thumbs down options - your review sites are shown directly if the customer clicks thumbs up, and you can take private feedback if the customer clicks thumbs down.
This option shows stars from 1 - 5 - your review sites are shown directly if the customer clicks 4 or 5 stars, and you can take private feedback if the customer selects 1 to 3 stars.
This option shows happy, neutral or sad faces - your review sites are shown directly if the customer clicks the happy face, and you can take private feedback if the customer selects a neutral or unhappy face.
Customizing your landing page
You can edit your landing page (setting text, uploading a logo etc.) by visiting the landing page directly - you will see a blue pencil icon in the top left corner.
When this icon is clicked, it activates an editor on the page which allows you to make changes directly on the page. If you're happy with the changes, click the green tickmark, which will make those changes live.