Question 1

Privacy policy

Accepted Answer

Privacy Policy

Last updated: 01 February 2018

Introduction

This page provides our policies and procedures for collecting, using and disclosing your information and outlines the security measures we’ve put in place to protect the information that you store using Reviewshake's services, including the services made available through this web site, and any other software or services offered by Reviewshake in connection with such services (the “Services”). By using these Services, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.

What information does Reviewshake collect and store?

Personal Information

When expressing an interest in obtaining additional information about the Services or registering to use the Services, Reviewshake requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your “Personal Contact Information”). When purchasing the Services, Reviewshake also requires you to provide financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”).

Data, Diagnostic & Login Information

Using Reviewshake’s Services, you will be able to create, upload, store and share information such as company description, email ID, logo,

Question 2

Which review sites do you support?

Accepted Answer

Which review sites do you support?

Below is a list of review sites that we support at present.

If you use a review site that we don't support, feel free to add it to our feedback forum and we'll let you know once we do support it.

Agoda ✔️
Airbnb ✔️
AlternativeTo ✔️
Amazon ✔️ (US and FR marketplaces, others coming soon)
Angies List ✔️
ApartmentRatings ✔️
Apartments.com ✔️
Avvo ✔️
BBB ✔️
Booking.com ✔️
Capterra ✔️
CarGurus ✔️
Cars.com ✔️
Citysearch ✔️
Consumer Affairs ✔️
CreditKarma ✔️
CustomerLobby ✔️
DealerRater ✔️
Ebay ✔️
Edmunds ✔️
Expedia ✔️
Facebook ✔️
FindLaw ✔️
G2Crowd ✔️
Glassdoor ✔️
Google ✔️
GreatSchools ✔️
Healthgrades ✔️
HomeAdvisor ✔️
Homestars ✔️
Houzz ✔️
Hotels.com ✔️
Indeed ✔️
Insider Pages ✔️
Jet ✔️
Lawyers.com ✔️
Lending Tree ✔️
Martindale ✔️
Newegg ✔️
Niche ✔️
OpenRice ✔️
Opentable ✔️
ProductHunt ✔️
ProductReview ✔️
RateMDs ✔️
RealSelf ✔️
Siftery ✔️
Sitejabber ✔️
SoftwareAdvice ✔️
The Knot ✔️
Thumbtack ✔️
TripAdvisor ✔️
Trulia ✔️
TrustedShops ✔️
Trustpilot ✔️
TrustRadius ✔️
Vitals ✔️
Walmart ✔️
WebMD ✔️
WeddingWire ✔️
Yelp ✔️
Yell ✔️
Yellow Pages ✔️
Zillow ✔️
ZocDoc ✔️
Zomato ✔️

Related Article:

• [Adding your review sources](https://rev

Question 3

Adding your review sources

Accepted Answer

Adding your review sources

The first step to getting started with Reviewshake is setting up your review sources - this is how we both sync your reviews into Reviewshake, as well as generate new reviews for your business.

You will be asked to set these up when you first create your account. If you skipped this step, you can get back to this page by clicking Reviews and then Review Sources in your left-hand menu. Next, search for or find the review site you want to add and click Add to get started.

Setting up Google (example)

We'll use Google as an example to show you how this is done.

You'll notice that Google gives you two options:

Grant access
Public access

The Grant access method is our recommended approach and requires you to have access to the Google My Business listing for the given business. Clicking Sign in with Google will ask you to give us permission to manage your location, and you will then be taken back to Reviewshake and see your reviews streaming in momentarily.

If you don't have access to the location, you can always go with the Public access method. Here we just need you to provide the search query which shows the business reviews in Google for us to sync those.

Setting up Tripadvi

Question 4

Adding custom sources

Accepted Answer

Adding custom sources

Custom sources allow you to add review sources to your Reviewshake account for sites which we don't support. This is useful in several regards:

Manually add reviews from those sites to the system
Show those reviews off through our widgets
Generate reviews on that custom source from our landing page

Get your custom source added by visiting Reviews and then Custom Sources in your Reviewshake dashboard. Once that's added, it'll show up alongside all our supported review sources in the Review Sources dashboard.

Question 5

Pricing

Accepted Answer

Pricing

Our aim is to provide as transparent pricing as possible, so that you know both how our pricing works and how much you would expect to pay even before you sign up. Refer to our Pricing page for specific details about our packages.

You can try any of our plans for free without a credit card for 2 weeks before making a decision. To avoid abuse, we have the following limitations during the trial period:

Review profiles: Unlimited
Email invitations: 100
SMS invitations: 0
Locations: Unlimited

After your trial period, you will be asked to select a package to continue beyond the first two weeks. Should you opt for the Free package, any review sources, locations and competitors above the allowance will be automatically removed.

Our pricing works on a month-to-month basis, we don't have any setup fees and you can cancel at any time. Should you wish to commit for a longer time period, we offer 20% off for yearly payments.

Overage pricing

You have the option to buy more credits once you reach the limit for review invitations on your account. Check your usage under Configurations -> Billing -> Usage to avoid issues sending your invitations.

Email

Additional email review invitations are charged at $3 per thousand above your limit. We can offer bulk

Question 6

Managing clients

Accepted Answer

Managing clients

As an agency on Reviewshake, we want to make it as easy as possible for you to manage reviews for your clients.

Creating your clients

To create your clients, visit Configurations -> Agency and then click the green + New client and give your client a name.

Once you click Create, you'll be asked to set up your client limits such as their monthly SMS and email, as well as the locations that they can add. You can skip setting those up in case you want them to send unlimited invites every month.

Once created, you'll be prompted to add review sources for that client, and your entire dashboard will be scoped to that client.

Managing your clients

Once you add a client, you'll see how it gets added to the company dropdown in the top-left of your dashboard. You can switch between clients with ease, and you'll notice how switching to a client scopes the entire dashboard so you'll only see reviews, review sources, and more for that client.

Deleting your clients

Once deleted, all data for that client will be permanently and irrevocably deleted.

Should you wish to delete a client, you can do so by switching to your owner account from the Company dropdown, going to Configurations -> Agency, and clicking the RED delete button.

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