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Frequently asked questions
Have questions and looking for answers?
Which review sites do you support?
Which review sites do you support? Below is a list of review sites that we support at present. If you use a review site that we don't support, feel free to add it to our feedback forum and we'll let you know once we do support it. Agoda ✔️ Airbnb ✔️ AlternativeTo ✔️ Amazon ✔️ (US and FR marketplaces, others coming soon) Angies List ✔️ ApartmentRatings ✔️ Apartments.com ✔️ Avvo ✔️ BBB ✔️ Booking.com ✔️ Capte
What is the difference between Reviewshake and Datashake (formerly Supervisor)?
What is the difference between Reviewshake and Datashake (formerly Supervisor)? The Reviewshake platform is an end-to-end review management platform, which helps in the following areas: Managing reviews across 50+ review sites Generating new reviews Leveraging existing reviews for marketing Analyzing reviews [Datashake](https://ww
How do I migrate from Grade.us?
How do I migrate from Grade.us? Migrating your account to Reviewshake from Grade.us is a simple process, and we're here to help every step of the way. 1. Sign up for an account Start by signing up for an account on our website - we offer a two-week free trial to ensure that you're comfortable with our service before making the jump. We encourage you to create your review sources, try our the landing pages, widgets and other functionality you are currently
How do I add a landing page to my website?
All you have to do is to replace `htt
My reviews aren't syncing - can you help?
My reviews aren't syncing - can you help? There are a number of reasons for which syncing reviews for your review sources can falter - it could be due to an issue with the permission you have provided us, changed account credentials, invalid URLs and more. We're always happy to help you figure out what the exact issue is and ensure that all your reviews are synced correctly. Feel free to contact us with the following information, to help us help you as quickly as possible: Which client
How do I setup my DKIM/SPF?
How do I setup my DKIM/SPF? Before you send emails from your own domain, we ask that you add 3 CNAME records which allow us to sign the emails that we send on your behalf, such as review invitations. Our domain authentication uses a DKIM method which automatically sets up the SPF for you as you. You can plug your domain into this tool to verify the SPF record: https://mxtoolbox.com/SuperTool.aspx?action=spf
Do you allow suppressing negative reviews?
Do you allow suppressing negative reviews? Absolutely not. You will notice that our process always gives the customer the option to leave a third party review, whether they are happy or not. There are three main reasons for this: It's not hard for your customers to notice when you're taking their happy reviews publicly and negative reviews internally. Using these methods will cause your customers to trust you less, and your unhappy customers will inevitably find a way to get their voice
Are you a marketing automation platform?
Are you a marketing automation platform? You could see one component of Reviewshake as a vertically integrated marketing automation platform, built with reviews in mind. At a higher level, we're a review management platform and our tight integration into the review sites we work with provides you with a complete solution that general marketing automation systems do not provide. Related Article: • [Introduction to Reviewshake](https://reviewshake.crisp.help/en/article/intro
How do Facebook permissions work?
How do Facebook permissions work? When you add a Facebook review source with the Grant access method or enable social sharing to Facebook, we need you to give us permission to manage a given page (or pages) in your Facebook account. When you click the Continue with Facebook button we take you to Facebook for this purpose, and Facebook asks you which page(s) you want to give us access to: !(https://storage.crisp.chat/users/helpdesk/website/fed70f9323cb6800/2e5ade7c-484e-41e8-b878-6367f
How do you route my invites if I have a multi-location business?
Customers for a multi-location business is routed to your landing page depending on how you add them. Three possible scenarios can happen when adding a customer to a multi-location account. Adding customers via a specific location - adding your customers via a specific location would automatically direct them to the landing page where the invite was initiated. Let's say you have Location 1, 2, and 3. Adding the customers to a campaign at Location 1 while direct them to Location 1's landing p