• Campaign FAQs

  Campaign FAQs Campaign changes after it has been launched are inevitable. To edit an existing campaign, you can simply go to Invitations -Campaigns and click the edit button associated with the campaign. Any campaign changes that you'll make such as increasing the maximum daily invites, changing the campaign schedules, or adding and removing reminders will be automatically applied once the campaign is saved. (https://storage.crisp.chat/users/helpdesk/website/8f1976ae1e199000/camFew readers

• Introduction to getting new reviews

  Introduction to getting new reviews The best way to consistently generate new reviews is to ask your customers for them - it's that simple! When doing so, we recommend: Making it as simple as possible for the customer to write their review Sending friendly reminders to follow up Here is a brief breakdown of the process we follow: Read on to learn more about each stepFew readers

• Set up a campaign

  Set up a campaign Campaigns can be setup to run a drip campaign with review invitations to your customers, by email and/or SMS. Once a campaign is setup, you simply add customers to it from one of several places: Opt-in landing page Dashboard (https://reviewshakeSome readers

• Add customers from the opt-in landing page

  Add customers from the opt-in landing page The Opt in landing page makes it possible for your customers (or employees on their behalf) to opt in to receiving review invitations from you, for example from a kiosk in your store. You can setup this landing page by visiting Landing page  in your Reviewshake dashboard. To setup your opt in page, you will need to have a campaignFew readers

• Get reviews from the review landing page

  Get reviews from the review landing page Your Review Us landing page is built to generate more reviews for your business, with an easily shareable URL that you can provide your customers. You can setup this landing page by visiting the Landing page and then Review Us page in your Reviewshake menu. You will see the following options: Review distribution settingsFew readers

• Add customers from your dashboard

  Add customers from your dashboard You have two options when adding customers from your dashboard: adding them one-by-one, or adding them in bulk by uploading a CSV file. Add customers one-by-one To add a single customer, simply click "Send Invites" located on your admin dashboard. Next, enter the customer's name and email address or name and phone number depending on the invitation channel that you would like to use. Once the details are provided, select the campaign that you wouldFew readers

• Add customers by CSV

  Add customers by CSV This option allows you to upload a CSV file with your customer information, which is useful if you have a larger quantity of review invitations to send. Click Customers in the left-hand menu of your dashboard, then Customer Lists. Create a new customer list by clicking the + New Customer List button and set a name for this list. The best name to use depends on your specific use case. Once you've set a name, click Create to confirm and move to the next steSome readers

• Add customers from Zapier

  Add customers from Zapier Zapier makes it incredibly simple to trigger review invitations in Reviewshake from over 1,000 third-party applications such as CRM systems, help desks and more. Check out our Zapier app to get started!  Once we receive your customer or order event from Zapier, setup a campaign to send out review invitations bSome readers

• Add customers by API

  Add customers by API Our API exposes several endpoints for you to interact with Reviewshake programmatically. We recommend using the Customer endpoint to Subscribe a customer to a campaign. Refer to our API documentation for specific syntax of these calls.Few readers

• Set up email

  Set up email The email channel is a time-proven method of sending review invitations, and Reviewshake makes it easy for you to send your invitations over email. We use the same enterprise-grade email solution used by Uber, Spotify, and countless other companies to improve your email deliverability. Your invites are sent from hello@reviewshake.com by default, but you can easily send emails from your own domain by visiting Invitations from your dashboardFew readers

• Set up SMS

  Set up SMS Depending on your business and the customer data you have at hand, sending review invitations by SMS could be a great way to ask for reviews. We use the same enterprise-grade SMS solution used by Lyft, Nordstrom and countless other companies to send your SMS invitations. Templates You can setup your own custom templFew readers