Set up SMS

Set up SMS

Depending on your business and the customer data you have at hand, sending review invitations by SMS could be a great way to ask for reviews. We use the same enterprise-grade SMS solution used by Lyft, Nordstrom, and countless other companies to send your SMS invitations.

Your invites are sent from a shared phone number by default, and you have the option of sending from a phone number unique to you should you wish.

Templates

You can set up your custom templates to be used when you send your review invitations. Use variables to inject customer information, such as the customer name, order ID, as well as custom variables that you can provide us for each given customer.

We make it easy for you to A/B test which templates are delivering the best results - you can simply set up your trigger to run two or more templates simultaneously. You'll then be able to see high-level metrics such as click-through rates to double down on the template that performs best.

Need inspiration for your template? How about this one?

Hi {{name}}! If you like {{company_name}} could you click the link below and leave us a review? Thanks we really appreciate it :) {{review_us_lp}}

    • Related Articles

    • Set up a campaign

      Campaigns can be set up to run a drip campaign with review invitations to your customers by email and/or SMS. Once a campaign is set up, you add customers to it from one of several places: Opt-in landing page Dashboard Zapier API How campaign works ...

    • Set up email

      The email channel is a time-proven method of sending review invitations, and Reviewshake makes it easy for you to send your invitations over email. We use the same enterprise-grade email solution used by Uber, Spotify, and countless other companies ...

    • What is Customer Chat (Inbox)?

      Responding to customers' feedback privately is as important as acknowledging the client's review publicly. Hence, Reviewshake released a new feature called Customer Chat (formerly known as Inbox) that enables businesses to engage in 2-way SMS ...

    • Introduction to getting new reviews

      The best way to consistently generate new reviews is to ask your customers for them - it's that simple! When doing so, we recommend the following: Making it as simple as possible for the customer to write their review Sending friendly reminders to ...

    • Agency pricing

      Our aim is to provide as transparent pricing as possible so that you know both how our pricing works and how much you would expect to pay even before you sign up. Refer to our Pricing page for specific details about our packages. After your trial ...