Do you allow suppressing negative reviews?
Absolutely not. Our process is designed to be fair and transparent, always giving customers the opportunity to leave a third-party review—whether their experience was positive or negative.
There are three key reasons why we take this approach:
Trust is everything.
Customers can easily tell when only positive reviews are made public while negative ones are handled privately. This kind of selective sharing erodes trust. Plus, dissatisfied customers will often find alternative ways to share their experiences.
It violates review site policies.
Most third-party review platforms strictly prohibit suppressing or filtering reviews. If a customer reports these practices, your profile could be flagged or even banned—damaging your reputation and visibility.
Negative feedback makes you look real.
No business is perfect, and occasional criticism is natural. In fact, prospective customers often pay more attention to how you respond to negative feedback than the feedback itself. Thoughtful, professional responses can build credibility and show that you care.
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