How Are Invites Routed for Multi-Location Businesses?
If you manage a multi-location business, the way your customers are routed to your landing pages depends on how you add them to your account. There are three main scenarios:
1. Adding Customers via a Specific Location
When you add customers directly under a specific location, their invites will automatically route to that location’s landing page.
For example, if you have Locations 1, 2, and 3, and you add a customer to a campaign under Location 1, they will be directed to Location 1’s landing page.
2. Adding Customers at the Client (Main Account) Level
If you add customers at the client level (not tied to a specific location), their invites will route to the main account’s landing page.
To help customers choose the correct location to leave a review, you can enable the Location Selection Funnel.
To enable this:
- Go to Generate Reviews → Review Us Page
- Select Location Selection Funnel
Once enabled, your landing page will display a location selector, allowing customers to choose the appropriate branch before leaving a review.
3. Adding Customers via CSV Upload
You can also upload customers in bulk using a CSV file. To ensure proper routing:
- Include the shortname of the location in the CSV.
- Once uploaded, the system will automatically direct each customer to the correct landing page based on the shortname provided.
Related Articles
What is Customer Chat (Inbox)?
Responding to customers' feedback privately is as important as acknowledging the client's review publicly. Hence, Reviewshake released a new feature called Customer Chat (formerly known as Inbox) that enables businesses to engage in 2-way SMS ...How do clients and locations work in the agency plan?
Let's start by defining some terminology: Client: this is a business that you work with Location: this could be a physical location that is associated with a client Seat: a seat can be either a client or a location (used interchangeably) The standard ...Set up a campaign
Campaigns can be set up to run a drip campaign with review invitations to your customers by email and/or SMS. Once a campaign is set up, you add customers to it from one of several places: Opt-in landing page Dashboard Zapier API How campaign works ...Campaign FAQs
Campaign changes after it has been launched are inevitable. To edit an existing campaign, you can go to Generate Reviews -> Campaigns and click the "edit" button associated with the campaign. Any campaign changes you'll make, such as increasing the ...Responding to Reviews — Powered by AI
Why Responding to Reviews Matters Responding to reviews builds trust, shows customers you care, and boosts retention. Platforms like Google notify reviewers when you reply, keeping your brand top-of-mind and encouraging repeat business. Responding to ...