How do I enable my Customer Chat (Inbox)?

In the world of online reputation management, staying on top of customer feedback and reviews is paramount. Thus, we created Customer Chat (formerly known as Inbox) to bring together SMS responses from your clients into one unified space.

Before enabling Customer Chat, you need to have an inbox seat that you can easily add by visiting your billing page Account menu-> Billing -> Usage -> Inbox seats and adding the number of Inbox seats you wish to purchase.

Enabling Customer Chat for SMB

After adding the Inbox seat/s, you can proceed to enable the Customer Chat (Inbox). To do this, go to your Account menu -> Settings and toggle the Enable Inbox button.

Enabling Customer Chat for Agency owner account

For agency owner accounts, you can enable the Customer Chat (Inbox) when you visit Agency -> Configurations and toggle the Enable Inbox button.

Enabling the Inbox for Agency clients

To enable the inbox for agency clients, go to Agency -> Setup-> Clients and choose the client who wants the Customer Chat (Inbox). Next, click the edit button associated with that client and look for the Enable Inbox button.

The Inbox comes with a dedicated phone number. Upon enabling the Inbox, our Support team will reach out to you to ask for your preferred area code and assign it to your account if available. In case you don't have any preference, our team will assign a random phone number to be used for sending and receiving SMS via the Inbox.

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