This page outlines our policies and procedures regarding the collection, use, and disclosure of your information. It also describes the security measures we’ve implemented to protect the data you store while using Reviewshake’s services, including those accessed via this website and any other software or services provided by Reviewshake in connection with these offerings (collectively, the “Services”). By using the Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described in this Privacy Policy.
When you express interest in our Services or register to use them, Reviewshake collects personal contact details such as your name, company name, address, phone number, and email address (“Personal Contact Information”). If you purchase Services, we also collect billing details including billing name and address, credit card number, and the number of employees who will use the Services (“Billing Information”).
While using Reviewshake’s Services, you may create, upload, store, and share content such as company descriptions, email IDs, logos, photos, custom emails, and user email IDs (“Data”). This Data is stored on Reviewshake’s servers.
If you encounter technical issues, we may request permission to collect crash reports and system logs (“Diagnostic Information”), which may include your operating system version, hardware details, browser version, .NET version (for Windows systems), and your email address (if provided).
Additionally, login credentials may be stored locally on your device via cookies to streamline access (“Login Information”).
As you navigate our website and use our Services, Reviewshake may collect data using common tracking tools like cookies and web beacons (“Website Navigational Information”). This includes browser type and language, IP address, and user activity (e.g., pages viewed, links clicked). Collectively, this is referred to as “Analytics Information.”
You grant Reviewshake permission to identify you as a customer and use your name and/or logo on our website and in marketing materials.
Reviewshake does not sell, rent, or trade your personal information to third parties.
We may engage trusted third-party providers to assist in delivering, analyzing, and improving our Services (e.g., data storage, analytics, payment processing). These providers access your information only to perform tasks on our behalf and are bound by confidentiality obligations consistent with this Privacy Policy.
Reviewshake will not disclose personally identifiable information except as described in this Privacy Policy. This applies to both customer data and data customers provide about their own users.
We may use non-personal or aggregated data (e.g., number of users, geographic distribution) without restriction.
Your data is stored and processed on servers located in the United States. Due to internet routing, it may pass through other countries during transmission.
We use your information to:
Access to your personal data is limited to personnel who need it for these purposes.
We do not sell or rent your personal data. We only share it with third parties under limited circumstances, such as:
Some Services may require using your personal data to locate additional information about you, including searches on public and private databases.
We retain your information as long as your account is active or needed to provide Services. If you wish to cancel your account or stop data usage, you may request account deletion through our customer care team.
Upon deletion, your Data will be removed from our servers. However, some residual data may remain temporarily in backup systems.
If we make material changes to this Privacy Policy, we will notify you via email (using the primary address in your account) and/or post updates on our website homepage before the changes take effect.
You are responsible for maintaining a current, deliverable email address and for reviewing this Privacy Policy periodically.
We reserve the right to modify this Privacy Policy at any time. No changes will be binding unless made in writing and signed by an authorized Reviewshake representative or posted on our website.
In the event of a business transition (e.g., merger, acquisition, asset sale), your personal data may be transferred. You will be notified via a prominent site notice for 30 days. If your data will be used differently than originally stated, you will be given a choice consistent with this policy.