What is Customer Chat (Inbox)?

Responding to customers' feedback privately is as important as acknowledging the client's review publicly. Hence, Reviewshake released a new feature called Customer Chat (formerly known as Inbox) that enables businesses to engage in 2-way SMS conversations with their customers, allowing them to catch any issues as early as possible and boost their reputation and retention rates.

Aside from a 2-way SMS communication, businesses can also take advantage of the following benefits when using the inbox:

  1. It allows businesses to receive and respond to customer inquiries and feedback in real time.
  2. It gives businesses the ability to consolidate all customer communications in a single location, which includes review invites, SMS, and private feedback.

The Customer Chat (Inbox) feature is available to selected SMB accounts and can be enabled for individual clients if you are on the agency plan for a minimal fee. The feature has been designed to be user-friendly and easy to set up, making it accessible to different businesses.

By engaging in 2-way SMS conversations with customers, businesses can quickly identify any issues and take preventive action before they escalate. This can help businesses boost their reputation and retain their customers, resulting in increased customer satisfaction and growth.

In addition, the Customer Chat (Inbox) feature enables businesses to collect valuable customer feedback that can be used to improve their products and services. With this feature, businesses can gain insight into customer needs and preferences, allowing them to customize their offerings to meet customer demands and stay ahead of the competition.

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