FAQ's
Are you a marketing automation platform?
You could see one component of Reviewshake as a vertically integrated marketing automation platform built with reviews in mind. At a higher level, we're a review management platform, and our tight integration into the review sites we work with ...
How do I enable my Customer Chat (Inbox)?
In the world of online reputation management, staying on top of customer feedback and reviews is paramount. Thus, we created Customer Chat (formerly known as Inbox) to bring together SMS responses from your clients into one unified space. Before ...
My reviews aren't syncing - can you help?
There are a number of reasons why syncing reviews for your review sources can falter - it could be due to an issue with the permission you have provided us, changed account credentials, invalid URLs, and more. We're always happy to help you figure ...
How do I setup my DKIM/SPF?
Before you send emails from your own domain, we ask that you add 3 CNAME records that allow us to sign the emails we send on your behalf, such as review invitations. Our domain authentication uses a DKIM method which automatically sets up the SPF for ...
How do I migrate from Grade.us?
Migrating your account to Reviewshake from Grade.us is a simple process, and we're here to help every step of the way. 1. Sign up for an account Start by signing up for an account on our website - we offer a 2-week free trial to ensure that you're ...
How can I change my email address and password?
Whether you rebranded your business or just simply want to use a different email address or password, managing your login credentials is just at your fingertips. You can make the necessary changes even without contacting your account manager. We have ...
I added a review source but my reviews are not showing?
Our platform will automatically sync any reviews that you have the moment you add your review sources to your account. However, there are instances where the syncing process may take longer than usual, and this can be due to any of the following ...
What is Customer Chat (Inbox)?
Responding to customers' feedback privately is as important as acknowledging the client's review publicly. Hence, Reviewshake released a new feature called Customer Chat (formerly known as Inbox) that enables businesses to engage in 2-way SMS ...
How do I add a landing page to my website?
In addition to using our widgets to display your reviews, you can also embed one of your landing pages directly on your website. This is a great way to encourage more customers to leave reviews. While we don’t offer a JavaScript snippet for this, ...
How Are Invites Routed for Multi-Location Businesses?
If you manage a multi-location business, the way your customers are routed to your landing pages depends on how you add them to your account. There are three main scenarios: 1. Adding Customers via a Specific Location When you add customers directly ...
How do Facebook permissions work?
When you add a Facebook review source using the Grant Access method or enable social sharing to Facebook, we require permission to manage specific page(s) within your Facebook account. When you click the Continue with Facebook button, you’ll be ...
Do you allow suppressing negative reviews?
Absolutely not. Our process is designed to be fair and transparent, always giving customers the opportunity to leave a third-party review—whether their experience was positive or negative. There are three key reasons why we take this approach: Trust ...